Traffic Management Center Operator

Job Summary

The Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI.  The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility.

The responsibilities of this position include, but are not limited to:

• Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.
• Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs
• Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public
• Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety
• Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed
• Maintains traffic incident reports for incidents occurring on WI state highways
• Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents
• Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
• Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices
• Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources
• Responsible for the quality, accuracy and timeliness of all information disseminated
• Attend trainings and staff meetings as requested possibly outside of normal schedule
• Other duties as assigned