Area Traffic Incident Management Coordinator

About this Opportunity

Virginia’s DOT Safety Service Patroller’s play a key critical role in safeguarding motorists traveling the interstates by ensuring roadways are clear of debris, reporting highway maintenance issues and assisting stranded motorists. Our SSP program operates 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public.

As this is a 24/7/365 operation center, schedules are dictated by operational need and stated in advance and will include on call duties. Schedules may vary and individuals selected will be required to successfully complete certification training.

The Incident Management Coordinator (IMC) is part of a regional traffic incident management operations team that works to provide safe and efficient clearance of roadway incidents, and to enhance highway-responder safety at traffic incidents. This is accomplished through (not all inclusive):

• Close coordination with the regional Traffic Operations Centers in Richmond, Virginia.
• Close coordination and engagement with various highway responders such as law enforcement, DOT, fire and rescue, and towing and recovery companies.
• Responding to major traffic incidents to provide information and asset coordination for VDOT.
• Involvement in traffic management planning for events that pose a large impact on the region (e.g., festivals, concerts, major highway construction / maintenance projects, federal government events).
• Developing and maintaining relationships among the highway responder community to strengthen interagency coordination and communication at traffic incidents.
• Contributing to after-action reviews to promote improved coordination between the responding agencies during traffic incident management.
• Conducting training for DOT and partnering agencies on traffic incident management and highway responder safety.
• IMPORTANT:  Positional responsibilities are at times performed outdoors along the roadsides in an uncontrolled work environment.

What you need to be successful in this role:

• Keen situational awareness and attention to safety.
• In depth experience in emergency response operations (e.g., fire and rescue, law enforcement).
• Ability to respond calmly and effectively in emergency situations.
• Ability to effectively problem solve and apply critical thinking to traffic operations incidents.
• Ability to make sound decisions during emergency situations and, or for time sensitive situations.
• Ability to work independently while also able to work effectively in coordination with a group.
• Professional presentation and proficient interpersonal skill for effective communication with stakeholders.
• Proficient use of computers for job-related administration (e.g., incident reports, training materials, communication).
• Experience in application and use of the Incident Command System
• Regional familiarization (geography and roadways).
• Ability to accomplish and maintain training and certification requirements (e.g., First Aid & CPR, ICS).
• Radio and telecommunications skills.