Head of Customer Success - 12 month FTC/Secondment opportunity

We are seeking a dynamic and strategic leader to join our team as Head of Customer Success, reporting directly to the Vice President of Operations. 

In this pivotal role, you will lead and manage our I&C Customer Success function, ensuring exceptional post-onboarding customer experiences that drive revenue growth, renewals, and customer satisfaction. You will play a critical role in shaping the Operations business strategy, driving transformational improvements to reduce cost to serve, and enhancing customer service and compliance standards. If you are passionate about operational excellence, data accuracy, and maximizing business value while upholding our values, we invite you to help shape the future of energy with us.

What skills/experience do I need to be successful?

• Proven experience as a senior leader in a growing company;
• Experience of working within a Financial Services or similar regulated environment in a similar role;
• Strong commercial awareness, experience of managing projects and change and leading teams in a customer focused environment;
• Demonstrates experience of billing for high value complex customers and managing teams of people to deliver;
• Experience of managing 3rd party relationships;
• Skilled in managing teams to service complex contracts and relationships with high value customers.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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