About the Job
Overview of duties: Follow up with customer from the receipt sample to issuing invoice steps. Cooperate with lab and other departments to have smooth run for each submission/ program in charge
Customer Service Daily Task
1. Receive Test Request Form (TRF) directly from customer or sales staffs then compare all related information with the actual sample receipt at our lab to ensure all information are correct and match to each other, before updating in internal system
2. Transfer checked samples and related TRF to relevant lab divisions (SL physical lab/ Chemical lab/ Footwear lab/ Subcontrators etc…)
3. Issue quotation to customer, coordinate with sales staff to get approval (if needed) before informing to lab to go ahead test process
4. Follow up with labs to ensure test results are released on time as mentioned in TRF (Normal/ Express/ Priority service)
5. Complete typing reports, ensure it has been well reviewed and send to customer as scheduled
6. Cooperate with lab technicians, report checker to clarify any technical issue for further consult and feedback to customers when necessary
7. Ensure related invoice, daily, weekly, monthly summary is issued and sent to customer on time after jobs is completed
8. Support to follow up the debt collection to ensure meet target of company’s DSO
Sales Function
1. Received new inquiry and consult to customer about company’s service/ updated regulations related to customer’s products
2. Maintain good relationship with loyal customers include local & global ones, to keep them continuing using our service by fast responsive feedback and fast, effective support to them
3. Support GKAM/ Local KAM/ Line Manager in other assigned tasks
About the Company

Eurofins
<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>
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