Eurofins

Customer Service Advisor

Newmarket, England, GB

In-personFull time roleNo Previous Experience, Early Career

About 1 month ago

About the Job

Working hours - Monday to Friday 9am to 5.30pm

Be the primary point of contact for your allocated accounts
Provide a pivotal role linking all aspects of the business together to ensure an exceptional client experience
Reviewing work submitted to the Laboratory to ensure it has been logged correctly and according to client requirements
Ensure clear and timely communiucation with your clients on the progress of their projects
Develop and maintain relationships with your allocated accounts.
Responsible for managing all service concerns or queries in accordance with the Eurofins Chemtest Quality System
Retain business from your allocated accounts
Identify new opportunities for growth within your allocated accounts
Support the onboarding of new accounts
Responsible for renewing quotations within the Laboratory Information Management System (LIMS)
Follow up on all quotations generated for your accounts providing clear feedback on quote conversion rates
Update and document all client communications within Eurofins CRM system
Maintaining an effective and dynamic knowledge base of competitors' activities within CRM
Carry out reasonable actions and duties as required by the business
Attend networking/ marketing and other industry events within and outside of contracted hours
Adhere to Key Performance Indicators (KPI) set by the business
Actively promoting the business both externally and internally
Maintaining confidentiality
To comply with all the Health and Safety and ISO14001 requirements of your role, and perform any other reasonable duties as required by the Eurofins Chemtest Business
Understand to a high level of aptitude all Eurofins digital systems and tools

About the Company

Eurofins

Luxembourg, Luxembourg

5000 +

<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>

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