Customer Service Representative

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. 

We’re looking for a Customer Service Representative based out of our of Cannock Customer Centre.

* This role works on a shift basis – four on, four off. 7am to 7pm

Why Aggreko? Here are some of the perks and rewards.

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance) 

• Generous holiday entitlement, with option to ‘buy’ or ‘sell‘

• A focus on continued personal development

• Paid time off work for volunteering in the community

• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

What you’ll do:

• Handle incoming customer calls to address equipment, service, or contract issues

• Maintains and support customer and supplier relationships

• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner

• Support the sales function with regards to customer orders, post-order follow-up activities and in expediting the process

• Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements

• Assume responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services

• To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process

• Contracts management into Aggreko system

You’ll have the following skills and experience:

• Experience working in a similar customer service role

• Knowledge of the rentals industry sector would be beneficial but is not essential

• Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.

• Excellent communication skills

• Ability develop and manage stakeholder relationships and work collaboratively across wider teams

Bring your energy. Grow your career.

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Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.