Customer Service Representative

🎉 Join Us for Our SP Energy Networks Customer Service Open Day! 🎉

Are you curious about what we do in our ScottishPower Energy Network, Customer Service - Faults & Emergencies team? Looking to explore new opportunities and meet amazing people? Then mark your calendars for our Recruitment Open Day!

📅 Date: Thursday 29th May
🕒 Time: 10 am until 7pm
📍 Location: Tranmere Rovers Football Club, Prenton Park Prenton Road, West Birkenhead Merseyside CH42 9PY.

What to Expect:

• Meet Our Team: Get to know the passionate individuals behind our success.

• Q&A Sessions: Have your questions answered by our team.

• Refreshments: Enjoy delicious snacks and beverages.

• Interview – After meeting with the team and learning more about these job opportunities, if you feel the role is right for you, interviews will be conducted on the day.

About our Opportunities

We are recruiting for our ScottishPower Energy Networks, Customer Service – Faults & Emergencies team on a part time basis. In this fast-paced role, you’ll be our customers’ first point of contact for electrical faults, general enquiries, power cuts as well as during large-scale events like storms. Your calm demeanour, prompt solutions, and reassuring support will help resolve electrical faults and enquiries, whilst always reinforcing our commitment to excellent customer service.

Your day in our call centre, will involve handling inbound calls, answering customer enquiries, providing updates on faults, and coordinating with our incident controllers to log incidents. You’ll also play a pivotal role in supporting our vulnerable customers and offering the extra care they need. This role is not just about managing calls; it’s about caring for our customers when they need it the most.

Working Patterns: 🕒

We operate 24 hours a day, 365 days a year. For full time staff, we offer an 10-week rotation working 5 days over 7 between the hours of 6am and Midnight, including some weekend work.

Salary & Location: Our team are based within North Cheshire Trading Estate, Prenton Way, Birkenhead, Prenton CH43 3ET (Office Based), due to remote location and shift pattern, own transport is essential. We offer a salary from £27,498 per annum (pro-rata) + excellent benefits.

We are recruiting part time roles - rotational shifts varying from 24-hour morning shifts working 4 days over 7 and 15-hour weekend contracts.

Special Highlights:

• Interviews being held on the day: Once you’ve spoken with the team, find out more about the roles and what it is like working in the team. If you think the role is for you, we would love to fast track you through our recruitment process!

We can't wait to welcome you!

RSVP Today!

If you are unable to register for the day, but would still like to find out more, please come along to meet our team between 10am-7pm on Thursday 29th May 2025.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday purchase – perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers – save more and spread the cost of your technology purposes

• Count us in – pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to Savesmart financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

 

Why SP Energy Networks: 🌍

SP Energy Networks is part of the Iberdrola Group, a global energy leader. We keep electricity flowing to homes and businesses across Central and Southern Scotland, North Wales, and North West England. We’re at the heart of Scotland’s ambition to be Net Zero by 2044, investing £2 billion into our transmission network to support renewable energy growth.

With diverse opportunities and a commitment to internal talent development, ScottishPower offers real career opportunities to meet your personal and professional goals.

Click here to find out more about SP Energy Networks, who we are and what we do.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below

May-30-2025