Technical Manager - Clinical Trial Testing

POSITION SUMMARY:

We have an exciting opportunity for a leader with a clinical trial background to help stand up a lab in collaboration with our client.  This Technical Manager will support hiring and managing building to a team of ~60 PSS employees for a PSS client site.

POSITION RESPONSIBILITIES:

• Support Associate Technical Director in building and managing a team of ~60 PSS employees
• Technical background and experience to contribute as SME
• Oversee training of new employees.
• Manage Group Leaders/SME’s
• Direct day to day administration and operation of services for contracted scope of work including assurance that scheduling of laboratory staff is appropriate to meet testing or other delivery expectations
• Timely recruiting of new or replacement staff.
• Work with recruiting teams to drive down recruitment TAT’s.
• Work with their teams to drive up retention.
• Be more readily available to work with their staff on career pathing to help retain employees.
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Applies the highest quality standard in all areas of responsibility
• Demonstrates and promotes the company vision
• Demonstrates strong client service skills, teamwork, and collaboration
• Proactively plans and multitasks to maximize productivity
• Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration
• Deliver KPI’s and metrics directly to Associate Director or client contacts where necessary. 
• Ensure proper training of all employees in operations to ensure safety, quality, productivity, teamwork and client service
• Ensure efficient and effective operations and systems to support strategic goals of company and client in Product Quality
• Ensures high client satisfaction by proactively creating and measuring metrics; tracks and updates all information for contract metrics for quarterly review
• Manages communication with group leaders on all shifts, and other cross functional groups
• Provide leadership and motivation; coach and develop individuals and team to maximize performance
• Ensures compliance to cGMP and/or FDA compliance where applicable
• Perform administrative functions as needed; attend company and client meetings and share information
• Participate with Site Management team in strategic planning, succession planning and employee engagement
• Continuously improves processes and gains efficiencies