Service Customer Support Specialist

Location:

Middelfart, Middelfart, Denmark

Job ID:

R0093232

Date Posted:

2025-05-27

Company Name:

HITACHI ENERGY DENMARK A/S

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

Career opportunities in Europe

Hitachi Energy is a global technology leader that is committed to solving some of the biggest global challenges of our time by advancing a sustainable energy future for all. We are able to deliver on this great promise because we have great people who work and innovate collaboratively across the globe.

As an employer, we operate in 90 countries with 51,000 people committed to ensuring they thrive and are empowered to deliver their best work as part of our Diversity 360 vision.

Embrace Diversity and Innovation!

Hitachi Energy's Service unit in Denmark, is a part of Hitachi Energy’s global Business Unit, who is a world-leading provider of service on electrical energy systems.

 We enable our customers to maintain an effective, sustainable, flexible and secure energy system. We leverage our long-standing technology leadership, vast integration expertise, huge installed base and global footprint to provide our customers with life-cycle value solutions at the lowest risk. Our customers are in the utility, renewables, industry, transportation, data centers and infrastructure sectors.

Our service business worldwide has more than 5,500 skilled professionals focused on critical areas of expertise and is present worldwide.

Join Our Team!

As our service unit in Denmark are in a considerable growth phase, we continue to strengthen our team in our service unit. We are looking for a Customer Support Specialist to join our team and do your magic in Middelfart, Denmark.

Do you have a passion to drive service success? Do you enjoy interacting and working with people? Do you thrive in a dynamic environment where you daily will interact with customers and service employees, while you keep a solid overview. If yes, then we could be a perfect match!

As a Customer Support Specialist, you will play a pivotal role during the whole lifecycle of our service business, from inquiry to delivery and invoicing the job.

Your expertise and proactive approach will ensure consistency and alignment of time, cost, and progress, ultimately contributing to the success and satisfaction of our customers.

In this role, you will have a key role to ensure that the operation of the Service Unit will run smoothly from Orders to Cash. You will be working in close collaboration with many stakeholders making sure that we keep a high quality throughout the entire process.

We understand that no one can do this by themselves, but you will be part of a great team of colleagues, working in a fun and dynamic work environment, all helping each other to reach the same goal.

How you´ll make an impact

• Order handling in SAP 4HANA – from order creation to Invoicing.

• Communicate and Co-ordinate with Customers, Vendors and Colleagues 

• Taking care of administrative tasks around orders, including purchasing materials, ordering and arranging freight and participating in the operational planning

• Working closely with the Manager of the unit to constantly improve our process and quality in the Orders to Cash process

• In Co-operation with the Controller of the unit you establish and maintain a great overview of the ongoing business.

Your background

• Experience in SAP and/or from a similar position is an advantage, however not a requirement. Training in specific tasks will take place.

• Your formal education is not so important, instead we value getting people with the right attitude and mindset on board

• Strong teamwork skills and ability to motivate and inspire colleagues around you

• Self-driven person who takes personal responsibility and goal oriented and structured way of working

• The place of work will be Middelfart, Denmark, and you must be fluent in written and spoken Danish and English. This is a requirement.

What we offer

• Great colleagues and a position in a great team

• Collective agreement

• Flexible working hours

• Fantastic career possibilities within Hitachi Energy both within Denmark and globally

• Various training and education supporting employee development​

More about us

Interested to join the Team and take on exciting challenges in the growing energy business?

You are welcome to apply!  Applications will be reviewed on an ongoing basis, so don’t delay – apply today!

Please feel free to ask for more information about this role from

Local Service Unit Manager Claus-Henrik Hviid Jørgensen, E-mail: claus.h.joergensen@hitachienergy.com or

Talent partner Christoffer Heyerdahl, e-mail: christoffer.heyerdahl@hitachienergy.com

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.