Shape the customer experience within our New Markets at TOMRA Collection. Be the first point of contact for our customers—resolving inquiries, managing service appointments, and ensuring every installation or intervention runs smoothly. You’ll be the link between our customers, technicians, and logistics partners, driving satisfaction and operational excellence.What you will do<ul><li>Handle inbound customer inquiries via phone, email, and chat—delivering clear, timely, and empathetic support.</li><li>Manage outbound confirmations for installations and service appointments, ensuring customers are always in the loop.</li><li>Enforce readiness gates before dispatch, sync with calendars, and keep case statuses up to date.</li><li>Schedule and dispatch technicians for installations and service interventions, optimizing routes and resources.</li><li>Document all interactions in CRM/ERP systems and feed communications to relevant teams.</li><li>Escalate unresolved issues according to the escalation matrix, ensuring swift resolution.</li><li>Champion customer satisfaction and contribute to continuous improvement initiatives.</li></ul> <ul></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Customer Operations Coordinator 

Shape the customer experience within our New Markets at TOMRA Collection. Be the first point of contact for our customers—resolving inquiries, managing service appointments, and ensuring every installation or intervention runs smoothly. You’ll be the link between our customers, technicians, and logistics partners, driving satisfaction and operational excellence.What you will do<ul><li>Handle inbound customer inquiries via phone, email, and chat—delivering clear, timely, and empathetic support.</li><li>Manage outbound confirmations for installations and service appointments, ensuring customers are always in the loop.</li><li>Enforce readiness gates before dispatch, sync with calendars, and keep case statuses up to date.</li><li>Schedule and dispatch technicians for installations and service interventions, optimizing routes and resources.</li><li>Document all interactions in CRM/ERP systems and feed communications to relevant&nbsp;teams.</li><li>Escalate unresolved issues according to the escalation matrix, ensuring swift resolution.</li><li>Champion customer satisfaction and contribute to continuous improvement initiatives.</li></ul>&nbsp;<ul></ul>&nbsp;&nbsp;

Customer Operations Coordinator

About the Job

About the Company

Tomra

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