Location:Chennai, Tamil Nadu, IndiaJob ID: R0119823Date Posted:2026-02-09Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:The opportunity:Service Quality lead shall ensure company services meet or exceed customer expectations by developing quality control procedures, auditing processes, and analysing performance data. How you'll make an impact:<ul><li>Define, document, and implement quality standards, policies, and procedures for services. Conduct regular audits of service processes to ensure compliance with internal standards, legal requirements, and industry codes.</li><li>Train and mentor staff on quality processes, service standards, and customer experience best practices.</li><li>Influence the quality assurance framework across Service units, driving initiatives that support and demonstrate consistent compliance with the highest standards.</li><li>Drive initiatives that enhance skills, knowledge, and competencies across service units ensuring our services meet the highest standards and are delivered consistently by our service units.</li><li>Identify gaps, conduct root cause analysis, and lead initiatives to eliminate defects and improve service delivery.</li><li>Act as a liaison with Service units / internal departments to resolve quality issues and align on service goals.</li><li>Conduct regular audits of service processes to ensure compliance with internal standards, legal requirements, and industry codes.</li><li>Generate quality reports ensure adherence to regulatory requirements.</li><li>You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background:<ul><li>You hold a bachelor’s degree in Engineering (Electrical /Mechanical).</li><li>You should have 10-15 years in quality control, service management, or a related role.</li><li>Experience in Quality roles and exposure to Customer complaints handling and Service handling process.</li><li>Should be certified lead auditor in QMS. Should have experience in leading audit in factories / business units.</li><li>Proven experience in having setup QMS in an organization from very basic stage to advanced level.</li><li>Strong background in quality management and exceptional leadership abilities.</li><li>Good communication skills.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Service Quality Leader

Location:Chennai, Tamil Nadu, IndiaJob ID: R0119823Date Posted:2026-02-09Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:The opportunity:Service Quality lead shall ensure company services meet or exceed customer expectations by developing quality control procedures, auditing processes, and analysing performance data. How you'll make an impact:<ul><li>Define, document, and implement quality standards, policies, and procedures for services. Conduct regular audits of service processes to ensure compliance with internal standards, legal requirements, and industry codes.</li><li>Train and mentor staff on quality processes, service standards, and customer experience best practices.</li><li>Influence the quality assurance framework across Service units, driving initiatives that support and demonstrate consistent compliance with the highest standards.</li><li>Drive initiatives that enhance skills, knowledge, and competencies across service units ensuring our services meet the highest standards and are delivered consistently by our service units.</li><li>Identify gaps, conduct root cause analysis, and lead initiatives to eliminate defects and improve service delivery.</li><li>Act as a liaison with Service units / internal departments to resolve quality issues and align on service goals.</li><li>Conduct regular audits of service processes to ensure compliance with internal standards, legal requirements, and industry codes.</li><li>Generate quality reports ensure adherence to regulatory requirements.</li><li>You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background:<ul><li>You hold a bachelor’s degree in Engineering (Electrical /Mechanical).</li><li>You should have 10-15 years in quality control, service management, or a related role.</li><li>Experience in Quality roles and exposure to Customer complaints handling and Service handling process.</li><li>Should be certified lead auditor in QMS. Should have experience in leading audit in factories / business units.</li><li>Proven experience in having setup QMS in an organization from very basic stage to advanced level.</li><li>Strong background in quality management and exceptional leadership abilities.</li><li>Good communication skills.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Service Quality Leader

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About the Company

HITACHI ENERGY

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