<h2>A bit about us </h2>Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!  Job DescriptionLocation: Waterloo, WIDepartment: Retail OperationsReports to: Director, N.A. Customer Care &amp; Retail OperationsRole OverviewThe Retail Communications Lead is responsible for owning and delivering clear, timely, and consistent communication to Trek’s North America retail stores. This role partners closely with Retail Leadership and HQ support teams to ensure stores receive the information, SOPs, and updates they need to operate efficiently and confidently.This position plays a critical operational role — managing day-to-day retail communications, overseeing SOP content and governance, and maintaining the DOTS Hub (ThinkTime) as a reliable source of truth for stores.Key ResponsibilitiesRetail Communications &amp; Messaging- Manage, edit, and distribute weekly communication to all North America owned retail stores- Liaise with internal teams to ensure pertinent information is communicated in a timely and effective manner- Develop and implement internal communication strategies across retail support teams- Own and distribute urgent retail communication to store teams when warranted- Partner with Retail Leadership on communication priorities, planning, and content creation- Share relevant retail communications with appropriate internal Trek teamsContent Strategy &amp; Continuous Improvement- Develop and implement tools and processes to improve how retail communication is delivered- Research best practices to continuously improve communication effectiveness across teams- Investigate and expand topics for communication across internal and external retail teamsSOP (Standard Operating Procedures) Management- Own the SOP library, ensuring content is current, concise, and easy to follow- Create new SOP content when new procedures, tools, or initiatives are introduced- Edit submitted SOPs prior to publishing to ensure clarity and consistency- Manage and maintain SOP documentation standardsDOTS Hub / ThinkTime Ownership- Own and manage the DOTS Hub (ThinkTime / StoreForce) communication site- Maintain content layout, structure, and publishing standards- Work with Retail Support Teams to ensure consistent communication structure- Assist with task and content management on the site- Monitor and approve requests to communicate with DOTS, including meeting schedulingPlanning &amp; Global Alignment- Build a weekly retail communication plan in partnership with Retail Leadership- Collaborate with global counterparts in EMEA and APAC to align communication standards and tools- Ensure communication and documentation is translated when appropriateWhat We're Looking For- Strong written communication skills with the ability to simplify complex information- Experience managing internal communications, operations communications, or retail/store-facing content- Ability to manage multiple inputs while maintaining message clarity, consistency, and priority- Highly organized, detail-oriented, and comfortable owning operational processes- Confident partner with cross-functional teams, including senior leadership- Experience working with content management systems, SOPs, or internal platforms preferred- Preferred: Knowledge of DOTS operations and experience working with Ascend toolsWhy This Role MattersRetail teams rely on clear, actionable communication to execute at a high level. This role ensures:- Stores receive the right information at the right time- SOPs are usable, consistent, and current- Retail communication remains operationally focused, aligned, and easy for stores to navigateTrek Benefits:•    Flexible and fun company culture •    Competitive health care •    PPO &amp; HDHP medical plan options, Dental insurance, Vision insurance •    Flexible Spending Accounts (FSA) •    Free life insurance &amp; optional term life insurance •    Competitive vacation package •    401(k) with match and Employee Stock Ownership Plans (ESOP) •    12 weeks of maternity leave with 100% pay •    Flexible holiday schedule – 10 company holidays •    Tuition Reimbursement up to $15,000! (Undergraduate &amp; Masters programs) •    Employee discounts on all product •    Deep partner retail discounts We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf">English / Spanish</a> E-Verify Right to Work Poster: <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf">English</a> | <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf">Spanish</a>

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<div id="ember560" class="ember-view organization-about-module__content-consistant-cards-description">Trek is a place where you&rsquo;re valued for being you. If you&rsquo;re really into bikes, that&rsquo;s great. If you&rsquo;re not (yet), that&rsquo;s great too. Because there&rsquo;s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It&rsquo;s what makes us who we are. At Trek, there's only one standard you have to meet - love. Learn more of why Trek is a Great Place to Work: trekbikes.com/careers</div>
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Retail Communications Lead

<h2>A bit about us </h2>Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!  Job DescriptionLocation: Waterloo, WIDepartment: Retail OperationsReports to: Director, N.A. Customer Care &amp; Retail OperationsRole OverviewThe Retail Communications Lead is responsible for owning and delivering clear, timely, and consistent communication to Trek’s North America retail stores. This role partners closely with Retail Leadership and HQ support teams to ensure stores receive the information, SOPs, and updates they need to operate efficiently and confidently.This position plays a critical operational role — managing day-to-day retail communications, overseeing SOP content and governance, and maintaining the DOTS Hub (ThinkTime) as a reliable source of truth for stores.Key ResponsibilitiesRetail Communications &amp; Messaging- Manage, edit, and distribute weekly communication to all North America owned retail stores- Liaise with internal teams to ensure pertinent information is communicated in a timely and effective manner- Develop and implement internal communication strategies across retail support teams- Own and distribute urgent retail communication to store teams when warranted- Partner with Retail Leadership on communication priorities, planning, and content creation- Share relevant retail communications with appropriate internal Trek teamsContent Strategy &amp; Continuous Improvement- Develop and implement tools and processes to improve how retail communication is delivered- Research best practices to continuously improve communication effectiveness across teams- Investigate and expand topics for communication across internal and external retail teamsSOP (Standard Operating Procedures) Management- Own the SOP library, ensuring content is current, concise, and easy to follow- Create new SOP content when new procedures, tools, or initiatives are introduced- Edit submitted SOPs prior to publishing to ensure clarity and consistency- Manage and maintain SOP documentation standardsDOTS Hub / ThinkTime Ownership- Own and manage the DOTS Hub (ThinkTime / StoreForce) communication site- Maintain content layout, structure, and publishing standards- Work with Retail Support Teams to ensure consistent communication structure- Assist with task and content management on the site- Monitor and approve requests to communicate with DOTS, including meeting schedulingPlanning &amp; Global Alignment- Build a weekly retail communication plan in partnership with Retail Leadership- Collaborate with global counterparts in EMEA and APAC to align communication standards and tools- Ensure communication and documentation is translated when appropriateWhat We're Looking For- Strong written communication skills with the ability to simplify complex information- Experience managing internal communications, operations communications, or retail/store-facing content- Ability to manage multiple inputs while maintaining message clarity, consistency, and priority- Highly organized, detail-oriented, and comfortable owning operational processes- Confident partner with cross-functional teams, including senior leadership- Experience working with content management systems, SOPs, or internal platforms preferred- Preferred: Knowledge of DOTS operations and experience working with Ascend toolsWhy This Role MattersRetail teams rely on clear, actionable communication to execute at a high level. This role ensures:- Stores receive the right information at the right time- SOPs are usable, consistent, and current- Retail communication remains operationally focused, aligned, and easy for stores to navigateTrek Benefits:•    Flexible and fun company culture •    Competitive health care •    PPO &amp; HDHP medical plan options, Dental insurance, Vision insurance •    Flexible Spending Accounts (FSA) •    Free life insurance &amp; optional term life insurance •    Competitive vacation package •    401(k) with match and Employee Stock Ownership Plans (ESOP) •    12 weeks of maternity leave with 100% pay •    Flexible holiday schedule – 10 company holidays •    Tuition Reimbursement up to $15,000! (Undergraduate &amp; Masters programs) •    Employee discounts on all product •    Deep partner retail discounts We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf">English / Spanish</a> E-Verify Right to Work Poster: <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf">English</a> | <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf">Spanish</a>

Retail Communications Lead

About the Job

About the Company

Trek Bicycle Corp (Australia)

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