<ul><li>Manage daily collection activities involving monitoring of team’s tasks and provide support in driving the completion of assigned end-to-end billing process.</li><li>Act as first level escalation point for critical issue resolution and ensure that queries, concerns, and escalations are addressed on a timely manner. Responsible for escalating the issues further as and when necessary.</li><li>Develop strong stakeholder relationship and collaborate with Project Managers, internal and external stakeholders to achieve customer satisfaction.</li><li>Provide guidance in the process and maintain an excellent standard of quality work.</li><li>Ensure there is a suitable segregation of duties within the team, meeting all control requirements.</li><li>Review the accuracy of the process and recommend elimination of potential risk that may have business and/or financial impact.</li><li>Contribute technical expertise and experience to engage team collaboration, address knowledge gaps, and improve efficiency.</li><li>Implement strategies based on accurate and meaningful data reports and analysis and/or keen observations.</li><li>Identify and analyze complex issues and recommend solutions or alternatives.</li><li>Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.</li><li>Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders.</li><li>Conduct performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc.</li><li>Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hyper care monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion.</li><li>Recommends resource planning solutions for changing resource loading and work volumes. May be involved in recruiting activities as needed.</li><li>Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

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AECOM

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