Technical Writer

About Tantalus Systems (TSX: GRID)

Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. Learn more at http://www.tantalus.com/.

Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.

We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).

This position offers a competitive salary plus variable compensation based on performance targets and business objectives.  Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.

The Opportunity:
Reporting to the Senior Director, Quality and Service, the Technical Writer is a member of the Customer Operations team. The Technical Writer is the primary contact for in-house documentation and responsible for collaborating with stakeholders across Marketing, Product Management, Product Development and Operations to create internal and customer-facing materials, including release notes, user guides, technical procedures, and product bulletins. Additionally, the content produced may contribute to the development of training materials for both customers and the Customer Operations team.

Location of Position:
This position will be based in our Burnaby, BC office.

Specifically, the Technical Writer will:

• Take product and technical specifications, along with other relevant sources of information, to develop comprehensive and concise communication pieces for customers, including for those with non-technical backgrounds.
• Participate in the Product Development process and meetings to identify documentation needs for the product release.
• Track, manage and resolve documentation issues and content using business tools such as Jira, Confluence, Knowledge Tree, and SharePoint.
• Update documentation as needed, including adding screenshots, click points, images, diagrams, and flowcharts.
• Identify gaps and inconsistencies in existing documentation, specifically for product installation, maintenance, and troubleshooting/support.
• Adhere to Tantalus standards for vocabulary, branding, and style in documentation.
• Work closely with subject matter experts and other stakeholders to gather necessary documentation requirements and content.
• Review Tantalus products, solutions, and materials to understand the software, devices, features, and equipment.
• Utilize various Tantalus business tools, including secure access for email, Slack, Salesforce-Community, Jira, Confluence, and Microsoft Office 365 applications including SharePoint.

What you Bring:
Education and Experience

• Degree or Diploma in English, Business Communications, or similar program.
• 3-5 years of experience in a technical environment, ideally with software, hardware, and firmware components.
• Familiarity with documentation and revision control methods.
• Understanding of product development methodologies, such as the Software Development Life Cycle (SDLC) and Agile processes.
• Experience simplifying complex technical concepts for non-technical users.
• Experience transitioning to an online documentation center or knowledge base is a plus.

Personal Attributes Required:

• Passionate about continuous improvement, innovation, and making technical content accessible to customers.
• Detail-oriented with a love for grammar, punctuation, and error identification, while maintaining a flexible, practical approach to progress over perfection.
• Self-motivated, results-focused, and able to multitask without compromising quality.
• Strong interpersonal skills, collaborative, team-oriented, and adaptable.

If you possess some of the key skills and experiences outlined in the job posting and are genuinely interested in the position, we invite you to take a chance and submit your application. We value diverse perspectives, unique skills, and believe in the power of potential over specific qualifications.

Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply.  Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at careers@tantalus.com.