Technical Writer

Technical Writer

Department:  Information Technology

Reports To:  Director of IT Project Management

Critical features of this job are described under the headings below.  They may be subject to change at any time due to reasonable accommodation or other reasons.

Job Summary

We are seeking a detail-oriented and experienced Technical Documentation Writer to join our team. The ideal candidate will have a strong background in technical writing and a passion for creating clear, concise, and user-friendly documentation.  Additionally, you will oversee the implementation and utilization of learning technologies to facilitate training and education initiatives for internal teams and end-users.

Essential Duties and Responsibilities

• Develop, write, and maintain high-quality technical documentation, including user manuals, API documentation, installation guides, and release notes.
• Collaborate with engineers, product managers, and other stakeholders to gather information and understand documentation requirements.
• Translate complex technical concepts into easy-to-understand content for various audiences.
• Ensure all documentation is accurate, comprehensive, and adheres to company standards and guidelines.
• Continuously update and improve existing documentation based on user feedback and product changes.
• Manage multiple documentation projects simultaneously and meet deadlines.
• Conduct regular reviews and edits of documentation to ensure clarity, consistency, and completeness
• Some travel maybe required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Relevant bachelor’s degree (English, Technical Writing, Communications, Computer Science, Science, or related fields)
• Proven experience as a Technical Documentation Writer or similar role.
• Impeccable writing skills with a clear, concise and engaging writing style
• Experience managing projects and/or initiatives from conceptualization to full deployment and execution.
• Familiarity with software development processes and technologies.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Organize writing schedules to complete drafts of content or finished projects within deadlines
• Must be self-motivated, dependable, trainable and a team player
• Relentless attention to detail coupled with the ability to maintain focus on the big picture
• Experience in a Environmental Laboratory environment desirable but not essential
• Online documentation (i.e. searchable content) experience preferred.

Experience:

• 5+ years document writing experience or creation and delivery of in person or virtual trainings.
• Experience with Docebo and/or Easy Generator a plus.

Knowledge

• Environmental Industry laboratory procedures and reporting
• Knowledge of LIM systems
• Knowledge of data acquisition systems
• Skilled with computers and laboratory software

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Additional duties may be included on an attachment.