Operations Manager

Job Description

AECOM Buildings + Places is seeking a Operations Manager to lead and grow our Burnaby office. This position is based out of Burnaby, BC.

About The Role

You will reside within our Buildings and Places group, leading an operational unit of the business supporting the Region. In this role, you will execute the strategic direction, ensuring the business success of the teams within the operating unit. Working in collaboration with other Operations Managers, Market Sector Leads and Practice Leads, you will contribute to the growth of both top-line and bottom-line metrics in addition to the retention and growth of a multi-disciplined team of Architects, Engineers and Project Managers reporting to you. In addition to leading some of our highest profile projects, you will support project managers and discipline practice leads and initiatives that source out new business.

Major Responsibilities:

• Plans and directs the practice for an operational unit, department, or specialty.
• Ensures, directly and through subordinates, that projects are completed on time and to company standards.
• Provides periodic progress reports to senior management.
• Position requires extensive progressive experience.
• Has financial and project management responsibilities for projects.
• Responsible for the creation of work plans and task definitions, oversees data collection and develops solutions to business/client problems with a focus on financial analysis and improvement.
• Provides solutions to business/client challenges developed from a foundation of understanding or analysis of business practices and goals.
• Be accountable for end-to-end leadership for a part of our business.
• Develop long and short-term strategies for business success and assemble teams to execute.
• Achieve all aspects of the financial plan and manage business risks, ethics and compliance, safety, and quality.
• Be aware of and drive the adoption of global business strategies and key initiatives such as digitalization and ESG.
• Lead and motivate people within your area to deliver optimal results and attract and develop people to strengthen teams.  This team has experienced a variety of challenges in recent months and needs a people focused leader.
• Enable growth of the business in partnership with Market Sector Leads and other Business Lines through a focus on clients, expansion of services and capability, commitment to delivering excellence and exceptional teams.
• Collaborate with other teams and areas of expertise locally, regionally, and globally to identify and implement best practices.
• Mentor, coach and sponsor the next generation of talent across our business.
• Build diverse teams and champion equity, diversity, and inclusion throughout the organization.
• Supports the DOO to proactively identify areas of improvement including analysing Key Performance Indicators (“KPI”) such as utilization; Gross Margin (“GM”); Selling, General and Administrative Expenses (“SG&A”); Earnings Before Interest, Taxes and Amortization (“EBITA”); and Days Sales Outstanding (“DSO”).
• Ensures measures are in place for implementation of QA/QC Procedures in line with client expectations and AECOM Quality Management Systems.
• Act as the primary point of escalation between project teams and clients when necessary.