Customer Experience & Digitalization Program Intern

The Discovery Internship Program will enable you to discover the most trusted sustainability intelligence platform and see how the different teams are working together in a  truly CSR business environment. We prepared more than 10 cross-department paths in different locations, so don’t hesitate to apply to join us!

How to apply?

• 1 CV in English
• 1 Cover Letter: To understand your motivation better, please write in max 300 words a cover letter by answering to the following questions:
  • Why do you apply to EcoVadis and specifically this position?
  • What do you expect from this internship?
  • What is your experience and how the internship can help you in accelerating your career?

Position description 

We are looking for an intern to join our team as Customer Experience & Digitalization Intern for 4 months. This internship provides a hands-on opportunity to analyze and optimize customer experience processes by mapping service levels, understanding platform features, identifying digitalization gaps, and enhancing customer journey. The intern will work closely with different teams to improve workflows and propose solutions that streamline customer interactions. 

Key responsibilities:

• Map Service Levels: Identify and document service levels across different client segments to ensure tailored and effective service delivery.
• Analyze Platform Features and Customer Access: Evaluate platform functionalities and customer access points to identify areas for improvement and optimization.
• Identify Inefficiencies and Digitalization Opportunities: Detect process inefficiencies and suggest digital solutions to enhance operational efficiency and customer experience.
• Propose Seamless Customer Journey Transitions: Develop and recommend strategies to ensure a smooth and consistent customer experience across all touchpoints.