Einride

Junior Operations Specialist

Germany

HybridFull time roleNo Previous Experience, Early Career

About 1 month ago

About the Job

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.

As Junior Operations Specialist you will be a part of the Daily Operations DACH team, working and supporting customers in the DACH region ensuring operational excellence. The role is fully remote and requires occasional customer visits.

What you'll do:

Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in Germany
Manage daily operations and planning
First point of contact for our customers and other partners such as carriers and workshops for electric trucks
Coordinate internal stakeholders such as invoicing, hardware and charging
Analyze, optimize and report performance securing agreed KPIs and SLA are achieved
Handle and resolve customer requests
Monitoring support inbox and resolve ad hoc deviations
Support customer deployment projects
Customer on site visits and go live support
Supporting account managers with backoffice tasks

What we're looking for:

Successful apprenticeship (abgeschlossene Ausbildung) in a logistics role or
Bachelor's degree in Business, Supply Chain/Operations or Logistics
First experiences in a customer facing role within operations, logistics or other relevant settings
Strong collaborator & communicator with organisational skillset
Strong service and solution oriented mindset
Independent and confident in your ability to act, prioritize and make decisions
Fluent in German & English
Hands- on mentality and open for fast scaling environment
Enthusiastic about new technologies (electric transports) & sustainability

What you can expect:

Transforming the logistics landscape within a skilled & motivated team by implementing latest technologies and solutions
AI based transformation tools
Work in a small, regional and dynamic team, supported by our international headquarters in Sweden, Stockholm.
Working local, thinking global
Joining a technology disruptor with fast growth ambitions
Working in a fully remote role with traveling on demand
Competitive salary and potential to grow within the organization

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.

About the Company

Einride

Stockholm, Sweden

51-100

<p>Part commercial enterprise, part revolutionary movement, Einride is bent on a complete transformation of the transportation industry. By challenging conventional thinking, by utilizing big data and cutting-edge technology — and by inspiring people to take responsibility for the planet and each other — Einride is making the movement of goods more intelligent: emission-free, safe, cost-effective, and ultimately, sustainable.</p>