Operations Manager

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We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.  
  

About your team: 

At Centrica Business Solutions, we’re proud to partner with over 7,000 organisations globally – helping them to balance planet, with profit. We build, operate and maintain onsite, large-scale energy assets like Solar PV and Combined Heat and Power – to help businesses to save the planet and save money. We’re also transforming the UK’s energy landscape by partnering with landowners and developers to build a 900MW portfolio of new grid-scale solar farms and battery storage assets.

Centrica Business Solutions is one of Centrica’s core businesses. No one builds, funds, operates and maintains energy solutions like Centrica Business Solutions. We help organisations to decarbonise and save money, with large-scale onsite, behind-the-meter heat and energy solutions that balance planet and profit.

The Operations Manager is responsible for overseeing the operation and maintenance of power generation facilities (50-100MWe) for our customer within the Dublin region and surrounding counties.

This role requires a deep understanding of power generation equipment, field operations, and team management. The Operations Manager will ensure the successful execution of activities, to deliver excellent customer service, and drive operational efficiency. This individual will manage a team of field engineers, asset managers, subcontractors and technicians, collaborate with other departments, and be the key point of contact for customers and stakeholders in the region.

Key accountabilities include:

Team Leadership & Development

• Lead, mentor, and manage an operations team of asset manager, field engineers, technicians, and other personnel to ensure successful deployment, maintenance, and troubleshooting of systems

• Ensure team members are trained and up to date on the latest technologies, best practices, safety protocols, and regulatory requirements

• Conduct performance reviews, provide coaching, and foster a collaborative environment to ensure the team operates efficiently and safely

• Manage staffing levels and resource allocation to ensure timely project execution and optimal coverage of regional needs

Field Operations & Project Management

• Oversee the day-to-day operations of technology installations, upgrades, maintenance, and repairs in the region

• Develop and implement regional operational strategies to effect and effective operations across our activities to maximize asset performance and resource utilisation

• Work with project managers and engineers to ensure smooth execution of projects from commissioning through to ongoing maintenance and troubleshooting

• Ensure that field teams are equipped with the necessary tools, resources, and support to effectively carry out their duties

Customer Relationship Management

• Serve as the main point of contact for the customer, ensuring that their needs and expectations are met throughout the operations lifecycle

• Build and maintain strong, long-term relationships with key stakeholders, including facility managers, clients, contractors, and vendors

• Address any customer complaints or issues promptly, ensuring that they are resolved to the customer's satisfaction while maintaining a high level of service quality

• Provide ongoing technical support and advice to customers to ensure optimal performance of their power generation systems

Health, Safety & Compliance

• Ensure that all field operations are conducted in compliance with safety regulations, environmental standards, and industry best practices

• Conduct regular site visits and safety audits to ensure adherence to health, safety, and environmental standards

• Lead efforts to create and maintain a safety-first culture within the field team, ensuring that all staff are properly trained and equipped to handle safety risks

• Ensure compliance with local regulations related to our energy systems and field operations

Performance Monitoring & Reporting

• Monitor the performance of the relevant energy systems, using data and KPIs to track operational efficiency, reliability, and customer satisfaction

• Generate and deliver regular reports on area performance, including service delivery, maintenance activities, and contract statuses, to senior management

• Analyse service and system performance data to identify areas for improvement, including technical upgrades, system optimizations, and process improvements

• Ensure critical alarms are investigated with root cause analysis undertaken to improve reliability and performance

Budgeting & Resource Management

• Develop and manage budgets for the relevant field operations, ensuring cost-effectiveness while maintaining high levels of service quality

• Oversee the procurement and inventory of tools, parts, and equipment required for field operations, ensuring timely availability and cost control

• Manage and control expenses related to field operations, ensuring alignment with project budgets and operational targets

Continuous Improvement & Innovation

• Drive continuous improvement initiatives to increase operational efficiency, reduce costs, and enhance customer satisfaction

• Stay updated on industry trends, new technologies, and innovations that can improve the performance of systems and field operations

• Implement best practices and new technologies to optimize maintenance processes, troubleshooting, and system performance

Experience required

• Extensive experience in field operations, project management, or technical services, with a focus on energy systems or power generation, preferably with experience in CHP, power generation and data centre systems

• Proven track record of managing field teams and successfully executing complex projects in a technical environment

• Experience working in a regional or multi-site management role, with a demonstrated ability to manage large, geographically dispersed teams

Skills

• Strong leadership and team management abilities, with experience in mentoring and developing technical staff

• An in-depth knowledge of energy systems, energy generation, and related technologies

• Excellent management skills, with experience in budgeting, resource allocation, and timeline management

• Proficient in using project management and maintenance management software (e.g., CMMS, SAP, etc.)

• Strong problem-solving skills, with the ability to resolve complex technical issues in the field

• Excellent communication and interpersonal skills, with the ability to build relationships with clients, teams, and stakeholders

Key attributes

• Client-focused, with a commitment to delivering exceptional service and support

• Results-oriented, with the ability to meet or exceed project and performance targets

• Strong organizational skills, with the ability to manage multiple projects and priorities effectively

• Adaptable and flexible, with the ability to navigate a fast-paced, dynamic work environment

• Proactive in identifying areas for improvement and driving operational excellence

Why should you apply?   
  
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.  
  
https://www.morethanacareer.energy/cbs 

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.    

  
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