Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Your main responsibilities are：

• Generate quotations based on customer's or sales' request by evaluating inquires and registering/maintaining opportunity information.
• Liaise with Sales about the content and terms of the offerings.
• Communicate with Sales experts and customers about technical specifications and /or delivery information.
• Maintain and develop knowledge of customer specific solutions and needs.
• Support in preparing sales presentation material.
• Coordinate daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions.
• Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.
• Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.
• Monitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations.
• Assists in the resolution of technical and operational issues, providing support and guidance to field service personnel.
• Monitoring FS margin on work order, proactively initiate cost saving actions.
• Maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback.
• Preparing of FS work order for invoicing, debriefing, service record files maintaining after completion.
• Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.

You will shine in this role when you have:

• Strong safety-first mind-set.
• Technical background related to Marine Engineering with related Field Services experience is a plus.
• Good communication skills, negotiation skills and customer understanding.
• Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Strong Cost awareness & effectiveness.
• Strong ability to delegate, follow directions and work under pressure.
• Reporting and analysing skills.
• Fluent in Mandarin & English.
• College degree or above.

Desired Behaviours:

• Achieving results
• Making change happen
• Decisiveness and action orientation
• Planning and target setting
• Developing self and others
• Communication
• Situational and cultural sensitivity
• Business and Customer focus

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 26th May 2025 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Partner (tina.zheng@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 26th May 2025 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 26/05/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.