Customer Service Specialist

Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. 

The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges. 

The Role:

• Assist with technical selections and product configuration
• Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
• Manage purchase orders from receipt through to delivery
• Provide order status updates and follow up on any delays
• Build relationships with our customers 

Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction. 

About you:

• Excellent interpersonal skills with the ability to successfully communicate with customers
• A strong technical aptitude is highly desired 
• Willing to learn and grow with the business 
• Resourcefulness, creativity and a continuous improvement mindset
• Strong collaboration skills, working as a team 
• Demonstrated problem-solving capability
• Competency in using ERPs, CRM software and other applications

If you’re ready to launch your sales career in the water industry APPLY NOW!