Technical Customer Service Advisor

Unfortunately, we are unable to offer visa sponsorship for this role.

Working hours are Monday - Thursday, 09:00 - 17:15 and Friday, 08:45 - 17:00

As a Technical Customer Service Advisor for Food Testing, you will deliver improved and consistent customer service through people management, service delivery and cost control.

Main Duties

• To be the primary contact and handle customer enquiries and technical expertise for all aspects of Eurofins testing services to ensure the highest quality customer service.
• To be accountable for customer satisfaction, notably through ensuring good reporting turnaround times and a rapid follow up of customer communications.
• To grow sales through intimate customer knowledge, up selling actions and serviceability.
• Be a key leader for the company’s aged debt chasing.
• Identify continual improvement in the customers overall experience with Eurofins.
• Account management including customer relations management, preparation and updating of quotations and retail testing programme. Manage contracts through regular phone/email contact.
• To have a basic understanding of costing and pricing strategies in order to prepare and update quotations and project specifications for customers.
• To work closely with the sales team in customer retention and development.
• Keep up to date with current techniques, topics and legislation.
• Contribute to the team, ensuring efficient and timely delivery of services to meet customer requirements.
• Support junior team members in resolving day to day processing stumbling blocks and any other issues.
• Meeting targets – Turnaround times, service level, reporting times and overdue work.
• Work closely with the service centre managers to communicate On-Time or technical misses and quality concerns.
• Anticipates, detects, promotes quality and process improvement needs in the maintenance and continued development of key client relationships.