Outreach and Engagement Specialist - CTrail

AECOM is seeking a CTrail Outreach and Engagement Specialist to support marketing and community engagement for the state’s CTrail passenger rail network. This position plays a key role in promoting awareness and growing ridership for CTrail services, including the Hartford Line and Shore Line East.

Position Summary

As a CTrail Outreach and Engagement Specialist, you’ll serve as the program's face in the community, building relationships with local organizations, schools, employers, and municipalities. Your primary responsibility is to educate the public on accessing and using CTrail services while developing partnerships that help expand the system’s visibility and relevance in daily life.

While this role is not sales in the traditional sense, a strong outreach mindset is essential. Success will depend on identifying opportunities, initiating conversations, and growing lasting partnerships supporting the program’s objectives.

Responsibilities include, but may not be limited to, the following:

• Expand the program’s footprint by identifying new partnership opportunities and growing the network of engaged employers, schools, and community organizations along the CTrail corridor.
• Represent CTrail at events, meetings, and site visits to raise awareness and educate stakeholders about the benefits of using the rail system.
• Participate in the All About Trains program, coordinating K–8 rail education efforts, including classroom presentations and train field trips.
• Organize and manage multiple outreach activities simultaneously.
• Coordinate and support group rail trips, including logistics and rider support.
• Plan and execute outreach strategies to promote CTrail services and boost ridership through targeted engagement.
• Participate in statewide community events and fairs to support visibility of the program.
• Track outreach metrics and contribute to monthly reports.
• Travel within Connecticut to support in-person outreach and events.
• Contribute to marketing and outreach campaigns that support the program’s goals.