Customer Support Executive, IIX Values (Vietnam)

About Impact Investment Exchange (IIX)

Impact Investment Exchange (IIX) is a pioneer in impact investing, dedicated to reshaping finance for sustainable development. Over the past 15+ years, IIX has built the sustainable investing market through:

• Capital Mobilization – Including the Women’s Livelihood Bond™ Series (6 listed bonds and growing).

• Enterprise Technical Assistance – Supporting impact enterprises across Asia, Africa, and the Pacific.

• Data & Impact Measurement – Leveraging IIX Values™, an impact verification tech solution.

• Global Advocacy & Innovation – Driving gender equality and climate action in financial markets through initiatives like the Orange Movement™.

Our Impact:

• Mobilized nearly $500M in private-sector capital

• Positively impacted over 160 million lives

• Avoided over 1.9 million metric tons of carbon

• Collected over 90,000+ data points on sustainable MSMEs

In 2024, IIX launched IIX Intelligence™, a global data hub evaluating gender diversity, ESG, and climate action among MSMEs. Our work has earned recognition from the Oslo Business for Peace Award and the UN Global Climate Action Award.

www.iixglobal.com

About the role:

IIX seeks to expand its support team in Vietnam for IIX Values

IIX Values - a comprehensive digital impact assessment platform that facilitates and rewards impact measurement while giving beneficiaries and end customers a voice to provide input to the issues that affect them the most

IIX seeks a Customer Support Executive for its IIX Values team in Vietnam. The primary responsibility of Customer Support Executive will be to offer excellent customer and technical services to our clients. She/he will be responsible and oversee the customer service procedures and policies. We want someone who first and foremost has a positive attitude and is passionate about growing the space through IIX’s work. In addition, she/he should be a creative, a problem solver, who knows how to push the envelope, and is an incredibly fast learner. This also means you have to come with a client centric mindset and client with strong business development outlook and have a track record in meeting your targets and supporting customers service objectives.

This is a fully remote role based in Vietnam.

Key Responsibilities:

• Overseeing the customer and technical support process.

• Build sustainable relationships and trust with clients

• Conducting quality assurance surveys with customers and providing feedback

• Possessing excellent product knowledge to enhance customer support

• Providing assistance in any product enhancements which maybe required by external or internal customers

• Maintaining a pleasant working environment for the team

• Provide accurate, valid and complete information by using the right tools/platforms

• Handle customer complaints, provide appropriate solutions and alternatives, as well as, maintain a database and dispute resolution tracker

• Follow up to ensure resolution

• Data entry

• Creating efficient customer support processes

• Supporting the team during promotional events

• Actively networking to drive registrations

Required Qualifications:

• Bachelor’s Degree in any field

• A minimum of 3 years of experience in the same role

• Fluent in Vietnamese and strong comfort level in English communication

• Tech savvy and willing to learn about new platforms

• Good problem-solving abilities

• Customer Orientation and ability to adapt/respond to different types of characters

• Ability to meet deadlines and prioritize tasks

• A quick learner and exceptional ability to make decisions

Remuneration and title will commensurate with the years of relevant experience.

Why Join IIX?

• Hands-on exposure to impact investing and sustainable finance

• Opportunity to drive global change in gender equality and climate action

• Fast-track professional growth with training, mentorship, and leadership opportunities

• Work with leading institutions – from UN agencies to top financial institutions

At IIX, we look for individuals who are:

• Passionate – Dedicated to impact investing and social finance

• Resilient – Able to navigate challenges in emerging markets

• Equitable – Committed to maximizing measurable social and financial impact

• Maverick – Independent, innovative, and bold in their approach

Application Process

• Submit your resume and a cover letter detailing your experience, skills, and motivation for applying.

• Highlight relevant projects related to client servicing, customer service SOPs, data analytics, and ESG frameworks.

• Only shortlisted candidates will be contacted.

• Your personal data will be used strictly for recruitment purposes.

IIX is an equal-opportunity employer.