Service Operations Trainer (Automotive)

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.

We are seeking a passionate an experienced Service Operations Trainer to join our growing team at Lucid Motors. In this role, you will be responsible for developing and delivering comprehensive training programs to enhance the skills and knowledge of our service team. You will play a key role in ensuring that our Technicians, Service Advisors, and Parts Advisors are equipped to provide exceptional customer service and technical expertise. This position requires a deep understanding of electric vehicle (EV) systems, service operations, and parts management.

The Role

· Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.

· Create training materials, including manuals, presentations, videos, and e-learning modules.

· Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.

· Work directly with service teams in the field to reinforce training and provide on-the-job coaching.

· Identify and address knowledge gaps through continuous feedback and support.

· Develop and maintain a feedback loop with field teams to improve training content and delivery.

· Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.

· Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.

· Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Qualifications

· 3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).

· Proven experience developing and delivering operational training.

· Experience with parts inventory management and logistics preferred.

· Strong understanding of service processes, customer service standards, and parts management.

· Excellent presentation and facilitation skills with the ability to engage diverse audiences.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Problem-solving mindset and attention to detail.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.