Bring your energy to Aggreko as a Customer Service Quality Lead, based in Cannock. We are seeking an experienced training and quality Lead to support the development, performance, and continuous improvement of our customer contact centre teams. This role plays a key part in onboarding new hires, embedding best‑practice processes, and driving high‑quality customer interactions across all channels.Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.                  What you’ll do as a Customer Service Quality Lead:  <ul><li>Deliver regular call coaching sessions, providing clear, constructive feedback to improve performance</li><li>Develop and deliver comprehensive onboarding programmes for new customer service employees</li><li>Design and facilitate training on new processes, product knowledge, and customer service best practices</li><li>Regularly assess training effectiveness and refresh materials to ensure relevance and impact</li><li>Lead the rollout and implementation of new contact centre processes</li><li>Identify and drive process improvements to increase efficiency, reduce costs, and enhance service quality</li><li>Define, implement, and monitor quality standards across phone, email, and chat interactions</li></ul>You are: <ul><li>Proven experience in training, quality, or performance improvement within a customer contact centre environment</li><li>Strong background in onboarding, coaching, and developing customer service teams</li><li>Experience leading process rollouts and embedding change within operational teams</li><li>Excellent communication and stakeholder management skills, with the ability to influence at all levels</li><li>Collaborative, proactive approach with a strong focus on continuous improvement</li></ul>Here’s what you’ll get: <ul><li>Competitive salary and package</li><li>Performance-based annual bonus in addition to salary </li><li>Company pension scheme with a 9% employer contribution</li><li>Exclusive employee discounts and referral bonuses</li><li>A dynamic, international environment with real development opportunities </li></ul>Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world. #LI-LW1Equal employment opportunityWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

As the global leader in temporary power, temperature control and energy solutions, we enable our customers to achieve their goals through a range of innovative, flexible, class-leading modular solutions.&nbsp;
Utilising the latest technologies, we combine innovative thinking with our sector knowledge to deliver the best results; where, when and for as long as needed.
Are you thinking about a career at Aggreko?&nbsp;
Working at Aggreko is more than just a job. We care about the people who work with us and want to ensure that our employees have a fulfilling career, work in a safe environment, are happy and share our values. We encourage all our employees to expand their skills and knowledge, so you are able to grow and become the future of our business.
We welcome employees from all backgrounds, disciplines and abilities, to assist us in achieving our global goals. So are you ready to join a team of great people? Get in touch.&nbsp;

Customer Service Quality Lead

About the Job

About the Company

Aggreko

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