Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, April 30, 2026<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.<h2> Job Summary</h2>This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience &amp; Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.      <h2> Responsibilities</h2> Provides quality customer service and support to Distribution, Customer Experience &amp; Services<ul><li>Ensures work is scheduled and executed timely</li><li>Efficiently uses available tools or systems to effectively communicate reliability details to external customers</li><li>Ping meters during storms</li><li>Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends</li><li>Takes ownership of customer issues and problems until resolved, requesting assistance as needed</li><li>Professional and courteous in all contacts</li><li>Positive Attitude</li><li>Facilitates communication between internal and external customers</li><li>Reports job status details to appropriate personnel as needed - communicating daily with C&amp;M and Designers to ensure customers’ needs are met.</li><li>Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience &amp; Services</li><li>Assist with preliminary research and root cause analysis for customer issues</li><li>Collaborates with other work groups to ensure desired customer experience</li><li>Professional and courteous in all contacts</li><li>Monitors various reports to ensure process adherence to achieve customer-related goals - manage 40 plus reports and queries related to Close Work, capital and O&amp;M Blanket, UG Repair/Replace, Customer Ready Work, Locates Prerequisites, Service Request or Work Order statuses</li><li>Knowledgeable of SAP</li><li>Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience &amp; Services-providing feedback to EDAs and Designers</li><li>Primary function is to process and balance IBEW Bargaining Unit employee payroll and timesheet transactions</li><li>Weekly collaboration with Bargaining Unit employees</li><li>Process weekly ARCOS reports</li><li>Assists with maintenance of IBEW 1393 contract compliance</li><li>Assists with resolving customer escalations submitted by the CCO through the Customer Resolution Tool and manages Customer Ready Work/AC Work - UG repairs to meet customer/builder deadlines</li><li>Creates and maintains joint use notifications with other utilities</li><li>Must be available to work payroll holidays</li><li>Maintains confidential Company/Employee information in a professional and discreet manner</li></ul>Cost Management<ul><li>Assist in reconciling work order materials, labor, and equipment to represent actual field construction.</li><li>Assist in resolving errors and prepares for close-out of construction work orders in work management system</li><li>Developing skill sets to report units of property to asset accounting accurately</li><li>Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&amp;M Supervision of any discrepancies</li><li>Creates appropriate work order to complete follow-up work</li><li>Processing Business Process Exception Management cases (BPEMs)</li></ul>Reliability<ul><li>Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed.</li><li>Supports the Distribution, Customer Experience &amp; Services reliability programs or processes using appropriate work management applications</li></ul>EE Engagement/Safety<ul><li>Supports Human Performance safety culture through active participation in safety meetings</li><li>Follows ergonomics and office safety guidelines</li><li>Supports corporate initiatives</li><li>Demonstrates a commitment to continuous learning and development</li><li>Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)  </li></ul><h2>Required/Basic Qualifications</h2>Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below. Work Management Specialist I<ul><li>High school diploma/GED</li></ul>Work Management Specialist II<ul><li>High school diploma/GED AND one (1) year minimum required related work experience</li></ul><h2> Desired Qualifications</h2><ul><li>Possesses a general knowledge of applications used in Power Grid Operations</li><li>Prior customer service experience</li><li>Prior knowledge of Locates (811) a plus</li><li>Demonstrates excellent customer skills</li><li>Possesses effective written and verbal communication and interpersonal skills</li><li>Collaborates effectively in a team environment</li><li>Demonstrates knowledge of Microsoft Office software</li><li>Exhibits flexibility and dependability during normal work schedule and emergency storm restoration</li><li>Effectively manages stressful situations</li><li>One to three years of providing customer service support</li><li>Proficient in Microsoft Office software</li><li>Knowledgeable of Delivery Operations processes and work management and related computer applications  </li></ul><h2>Additional Preferred Qualifications</h2><ul><li>Demonstrates excellent customer skills</li><li>Exhibits flexibility and dependability during normal work schedule and emergency storm restoration</li><li>Collaborates effectively in a team environment</li><li>Demonstrates knowledge of Microsoft Office software</li><li>Possesses effective written and verbal communication and interpersonal skills</li><li>One to three years of providing customer service support</li><li>Effectively manages stressful situations</li></ul>Working Conditions<ul><li>M - F, 7am-5pm</li><li>Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.</li><li>3 days in the office per week (set days) after onboarding period of 90 days in-office is completed.</li></ul>Travel Requirements15-25%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

<div class="org-about-module__description">
<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
</div>
<div class="org-about-module__content-improvement">
<div class="org-about-module__content-box">&nbsp;</div>
</div>

Work Management Specialist I or Work Management Specialist II

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, April 30, 2026<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.<h2> Job Summary</h2>This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience &amp; Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.      <h2> Responsibilities</h2> Provides quality customer service and support to Distribution, Customer Experience &amp; Services<ul><li>Ensures work is scheduled and executed timely</li><li>Efficiently uses available tools or systems to effectively communicate reliability details to external customers</li><li>Ping meters during storms</li><li>Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends</li><li>Takes ownership of customer issues and problems until resolved, requesting assistance as needed</li><li>Professional and courteous in all contacts</li><li>Positive Attitude</li><li>Facilitates communication between internal and external customers</li><li>Reports job status details to appropriate personnel as needed - communicating daily with C&amp;M and Designers to ensure customers’ needs are met.</li><li>Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience &amp; Services</li><li>Assist with preliminary research and root cause analysis for customer issues</li><li>Collaborates with other work groups to ensure desired customer experience</li><li>Professional and courteous in all contacts</li><li>Monitors various reports to ensure process adherence to achieve customer-related goals - manage 40 plus reports and queries related to Close Work, capital and O&amp;M Blanket, UG Repair/Replace, Customer Ready Work, Locates Prerequisites, Service Request or Work Order statuses</li><li>Knowledgeable of SAP</li><li>Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience &amp; Services-providing feedback to EDAs and Designers</li><li>Primary function is to process and balance IBEW Bargaining Unit employee payroll and timesheet transactions</li><li>Weekly collaboration with Bargaining Unit employees</li><li>Process weekly ARCOS reports</li><li>Assists with maintenance of IBEW 1393 contract compliance</li><li>Assists with resolving customer escalations submitted by the CCO through the Customer Resolution Tool and manages Customer Ready Work/AC Work - UG repairs to meet customer/builder deadlines</li><li>Creates and maintains joint use notifications with other utilities</li><li>Must be available to work payroll holidays</li><li>Maintains confidential Company/Employee information in a professional and discreet manner</li></ul>Cost Management<ul><li>Assist in reconciling work order materials, labor, and equipment to represent actual field construction.</li><li>Assist in resolving errors and prepares for close-out of construction work orders in work management system</li><li>Developing skill sets to report units of property to asset accounting accurately</li><li>Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&amp;M Supervision of any discrepancies</li><li>Creates appropriate work order to complete follow-up work</li><li>Processing Business Process Exception Management cases (BPEMs)</li></ul>Reliability<ul><li>Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed.</li><li>Supports the Distribution, Customer Experience &amp; Services reliability programs or processes using appropriate work management applications</li></ul>EE Engagement/Safety<ul><li>Supports Human Performance safety culture through active participation in safety meetings</li><li>Follows ergonomics and office safety guidelines</li><li>Supports corporate initiatives</li><li>Demonstrates a commitment to continuous learning and development</li><li>Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)  </li></ul><h2>Required/Basic Qualifications</h2>Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below. Work Management Specialist I<ul><li>High school diploma/GED</li></ul>Work Management Specialist II<ul><li>High school diploma/GED AND one (1) year minimum required related work experience</li></ul><h2> Desired Qualifications</h2><ul><li>Possesses a general knowledge of applications used in Power Grid Operations</li><li>Prior customer service experience</li><li>Prior knowledge of Locates (811) a plus</li><li>Demonstrates excellent customer skills</li><li>Possesses effective written and verbal communication and interpersonal skills</li><li>Collaborates effectively in a team environment</li><li>Demonstrates knowledge of Microsoft Office software</li><li>Exhibits flexibility and dependability during normal work schedule and emergency storm restoration</li><li>Effectively manages stressful situations</li><li>One to three years of providing customer service support</li><li>Proficient in Microsoft Office software</li><li>Knowledgeable of Delivery Operations processes and work management and related computer applications  </li></ul><h2>Additional Preferred Qualifications</h2><ul><li>Demonstrates excellent customer skills</li><li>Exhibits flexibility and dependability during normal work schedule and emergency storm restoration</li><li>Collaborates effectively in a team environment</li><li>Demonstrates knowledge of Microsoft Office software</li><li>Possesses effective written and verbal communication and interpersonal skills</li><li>One to three years of providing customer service support</li><li>Effectively manages stressful situations</li></ul>Working Conditions<ul><li>M - F, 7am-5pm</li><li>Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.</li><li>3 days in the office per week (set days) after onboarding period of 90 days in-office is completed.</li></ul>Travel Requirements15-25%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Work Management Specialist I or Work Management Specialist II

About the Job

About the Company

Duke Energy

Similar Jobs

Service Center Specialist

Service Center Specialist

Enrollment Specialist

Enrollment Specialist

Products & Services Specialist / Senior Products & Services Specialist

Products & Services Specialist / Senior Products & Services Specialist

Operations Administrator 1

Operations Administrator 1