Billing Department Supervisor

Essential Duties and Responsibilities:

• Oversee the departments overall needs and communicate them with the Billing Manager.
• Train, schedule, and delegate responsibilities to billing staff.
• Deliver daily review of performance reporting and identification of performance trends to Billing Director.
• Identify training gaps amongst support staff and coordinate support staff development.
• Provide recommendations on employee and department training needs.
• Produce and review reports on a daily, weekly, monthly, quarterly, annual, and as needed basis and deliver to Billing Manager.
• Assist in making hiring decisions, including interviewing.
• Oversee shift change notifications and assignments.
• Assists with performance reviews in a timely manner.
• Attends regular team meetings with leadership and support staff.
• Maintain overall responsibility for team employee morale.
• Set the example relating to professionalism, attendance, attitude, Diatherix and attire.
• Create and foster a team environment with all the billing team and leadership team.
• Must be able to work standard operating hours 8-5:30pm Monday-Friday.
• Must be able to work evenings, weekends as required to meet business needs.
• Perform other duties and assignments as needed.

Core Competencies with Definition

Oral Communication: The ability to express oneself clearly in conversations and interactions with others.

• Speaks clearly and can be easily understood.
• Tailors the content of speech to the level and experience of the audience.
• Uses appropriate grammar and choice of words in oral speech.
• Expresses ideas concisely in oral speech.
• Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.

Written Communication: The ability to express oneself clearly in business writing.

• Expresses ideas clearly and concisely in writing using grammatically correct language.
• Tailors written communications to effectively reach an audience.
• Uses graphics and other aids to clarify complex or technical information.
• Uses an appropriate business writing style.

Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.

• Works cooperatively with others to produce innovative solutions.
• Helps employees to develop a clear understanding of what they will need to do differently, as a result of changes in the organization.
• Implements or supports various change management activities (e.g., communications, education, team development, coaching).
• Establishes structures and processes to plan and manage the orderly implementation of change.
• Helps individuals and groups manage the anxiety associated with significant change.
• Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.​​​​​

Providing Motivational Support: The ability to enhance others’ commitment to their work.

• Recognizes and rewards team members for their achievements and contributions.
• Expresses pride in the group accomplishments and encourages team members to feel good about their accomplishments.
• Finds creative ways to ensure that team members view their job rewarding.
• Identifies and promptly tackles morale problems.
• Gives talks or presentations that energize groups.

Fostering Teamwork: The ability to demonstrate interest, skill, and success in getting groups to learn to work together.

• Provide opportunities for people to learn to work together as a team.
• Enlist the active participation of everyone.
• Ensure that all team members are treated fairly.
• Recognizes and encourages the behaviors that contribute to teamwork.

Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

• Anticipates possible problems and develops contingency plans.
• Notices trends and develops plans to prepare for opportunities or challenges.
• Anticipates the consequences of situations and plans accordingly.
• Anticipates how individuals and groups will react to situations and information and plans accordingly.

Initiative: Identifies what needs to be done and does it before being asked or before the situation requires it.

• Does more than what is normally required in a situation.
• Seeks out others involved in a situation to learn their perspectives.
• Takes independent action to change the direction of events.

Developing Others: The ability to delegate responsibility and to work with others and coach to develop them.

• Provides helpful, behaviorally specific feedback to others.
• Shares information, advice, and suggestions to help others to be more successful; provides effective coaching.
• Gives people assignments that will help develop their abilities.
• Regularly meets with employees to review their development progress.
• Recognizes and reinforces people’s developmental efforts and improvements.
• Expresses confidence in others’ ability to be successful.