Eurofins

Client Relationship Specialist - Granite State Analytical - A & L Laboratory

Auburn, ME, US

In-personFull time roleEarly Career

2 days ago

About the Job

A & L Laboratory is an Environmental testing laboratory specializing in drinking water analysis for both public water systems and private individuals

Position Summary:

The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments

Essential Duties and Responsibilities:

Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
Advise walk-in clients about service information and project preparation.
Maintain a constant overview of projects in all departments that need login or client communication.
Unpack shipments and document receipt of sample.
Logs in sample in LIMS with requested analysis and project information.
Update client and project data records in LIMS and CRM software systems.
Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
Ability to assist with administrative tasks as necessary.
Other duties as assigned

Role is Monday - Friday, 7:30am-4pm. Occasional Saturday mornings may be required.

About the Company

Eurofins

Luxembourg, Luxembourg

5000 +

<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>