Eurofins

Gestor de datos comerciales/Customer Experience Support (Especialista en CRM) – Industria farmacéutica

Esplugues de Llobregat, CT, ES

In-personFull time roleEarly Career, Mid Level

2 days ago

About the Job

¿Te apasiona la gestión de datos y la experiencia del cliente?

¿Quieres formar parte de un equipo internacional en una empresa líder del sector farmacéutico? En Eurofins BioPharma Product Testing Europe buscamos un/a Especialista en CRM con ganas de crecer, aportar valor y trabajar en un entorno dinámico, colaborativo y en constante evolución. ¡Únete a nuestro equipo y ayuda a construir el futuro de la experiencia del cliente en Europa!

Resumen del Puesto

Buscamos un/a persona para apoyar la gestión y optimización de nuestro sistema de gestión de datos de cliente a nivel Europeo. La persona formará parte del equipo europeo Commercial & Customer Excellence y dará soporte a la red Europea de Laboratorios de la división de Eurofins BioPharma Product Testing. Reportá sus actividades al responsable de coordinación del equipo y desempeñará un papel clave en la gestión de datos de clientes, análisis de actividads dando soporte a usuarios de la plataforma CRM Microsoft Dynamics 365 y la coordinación de encuestas de satisfacción (NPS) a través de la plataforma Relationwise.

Colaborará con equipos multifuncionales como Ventas, Marketing, Calidad y Formación, asegurando la precisión de los datos y promoviendo las mejores prácticas en el uso del CRM. También apoyarás la transición a un nuevo sistema de datos de clientes y el mantenimiento de contenidos formativos en la plataforma de Eurofins Learning Centre.

Funciones

  • Soporte de primer nivel a los usuarios de CRM.
  • Mantenimiento y mejora de la calidad de los datos de clientes y su integración con otros sistemas.
  • Coordinación de procesos y reports de encuestas NPS.
  • Actualización de materiales formativos sobre CRM y NPS.
  • Fomento de la colaboración transversal y el intercambio de conocimientos.

About the Company

Eurofins Logo

Eurofins

Luxembourg, Luxembourg

5000 +

<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box">&nbsp;</div> </div>

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